Viewing Response Statistics
The Outgoing section of the Dashboard screen displays the statistics for the messages posted to the social networks. This includes new messages and responses to messages returned by searches. Statistics for the last 14 days are presented.
To view the response statistics:
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In the Folders tree, select Social > Dashboard.
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In the Outgoing section, the following details can be viewed:
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Total: Total number of messages posted to X, Instagram, and Facebook, YouTube.
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New: Number of new messages posted to X, Instagram, and Facebook, YouTube.
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Responses: Number of responses posted to X, Instagram, and Facebook, YouTube.
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In the Social Responses section, the graph displays the trend of the messages posted to social networks. This shows:
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How many messages were posted to X, Instagram, and Facebook, YouTube
Note: Place the cursor over the different elements on the chart to view additional details.
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Of those messages, how many were responses to messages
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Of those messages, how many were new posts
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In the Sent To section, the chart shows the responses from the accounts. It also includes a list in which users can filter which accounts are included in the chart.