Completing Chats
After servicing the customer you can either leave the chat or complete it. When you click the Complete button, the activity gets completed and is moved to the Completed folder of the Inbox Folder tree.
When an agent completes a chat activity for a regular chat, the customer’s chat window is closed.
The finish page can be of the following types:
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Last page browsed
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Referrer page
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Pre-configured URL
To complete a chat:
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In the Chat pane toolbar, click the Complete button. When you complete a chat, the customer is shown a survey form.
If you are completing a Conference with other participants who have not left, you are given the option to complete it anyway. The completed activity can be viewed in the Completed folder of the agent who was first assigned the activity.
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