Leaving Chats

You can leave a chat session if there is another agent in the chat session servicing the customer. This generally happens when a supervisor monitoring the chat joins the chat session. If you are the only agent in the chat session, you cannot leave the chat session.

The Leave button is available only if the Leave Chat Activity action is assigned to you. This action is not assigned by default to users who are assigned the Agent role.

To leave a chat:

• Click the Leave button in the Chat pane toolbar. When you leave the chat a message is shown to the customer that the agent has left the chat.

  

  If the customer leaves the chat before you can reply or mark it as Complete, it is considered to be an abandoned chat.

Related Topics

• About Chats

• Getting Work

• Conducting Chat Sessions

• Transferring Chats

• Completing Chats