Master Page

Joining and Leaving Conference

To join a conference:

  1. In the Inbox, select the chat. You can view the transcript of the chat and the message from the invitor in the Chat pane.

    conference invitation in the inbox

  2. To join the chat, click the Join button or the Whisper button to join the chat in Whisper mode. If you are unable to join, click Decline.

  3. When you click Join, you enter the chat session and a message is sent to every one that you have joined. When you click the Whisper button, you enter the chat session and only the agents in the chat are alerted of your presence in the chat.

    conference invitation in inbox

    If you entered the conference in Whisper mode, but wish to make the customer aware of your presence in the chat, click the Make Visible button.

    Supervisors always have the ability to join conferences. There is no way to remove this action in the Administration Console.

To leave a conference:

  • In the Chat pane, click the Leave button. You can leave the conference as long as there is at least one other user servicing the customer.

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