Master Page

Monitoring Website Visitors

When a visitor becomes eligible for a chat offer, a number appears next to the notification icon in the Desktop toolbar. In the dropdown menu, the number of eligible chat offers is displayed with the Site Monitor option. The number increases automatically as more visitors become eligible.
Click the Site Monitor option. The Website Monitor window opens. Here you can see a list of visitors eligible for chat offers. Select a session to view the details in the Visitor Session Details section of the window.
Double-click the session in the list view to present a chat offer to the visitor. A message is displayed to confirm that the invite is successfully sent and the visitor is presented an offer to chat. If the visitor has already moved away from the web page, a message is displayed to you to notify about the same.
When the visitor accepts the chat offer, a chat activity is created and is automatically displayed in your inbox. The information about the visitor session that was displayed in the Website Visitor window, is now displayed in the Website Visitor pane.
Chat with the customer. If the visitor is converted into a customer, click the Mark Converted button in the Reply pane. The Mark Converted button is also available for chats presented as part of the automated chat offers.