Master Page

About Site Monitors

Website Monitors are an avenue for advisors to be proactive in their interactions with customers. Instead of waiting for chat activities to come in from customers seeking assistance, advisors can go directly to the customer using the Site Monitor feature.

Advisors can track the activity of visitors to measure their eligibility for possible offers established by administrators. Website Monitors allows agents to use this information and initiate chat interactions with prospective customers. If a visitor meets all the requirements for the offer, an agent can use Website Monitors to send a chat offer to the visitor.

Only advisors with the ChatPlus license have access to Website Monitors.

The Website Monitor window presents a list of website visitors that are eligible for presenting a chat offer. The list of eligible visitors displays the following information:

  • Page URL: The URL of the web page where the customer became eligible for the offer.

  • Eligibility Condition Met: The list of conditions that made the visitor eligible for an offer.

  • Eligibility Time: Time when the visitor became eligible for the offer.

The Visitor Session Details section of the window displays the following information:

  • Eligibility Condition Met: The list of conditions that made the visitor eligible for an offer.

  • Eligibility Time: Time when the visitor became eligible for the offer.

  • Page URL: The URL of the web page where the customer became eligible for the offer.

  • Page Title: The title of the web page.

  • Referrer URL: The URL of the referrer web page.

  • Language: Language of the browser from where the web page is accessed.

  • Location: Geographical location of the visitor.

  • Host name: Name of the machine from where the web page is accessed.

  • Additional Info: Any additional information for the web page.

If the configuration uses OneTag, the following information is also displayed:

  • Language: Language of the browser from where the web page is accessed.

  • Country: Country from which the web page is accessed.

  • City: City from which the web page is accessed.

  • Region: Metro region from which the web page is accessed.

  • Postal code: Postal code of the area from which the web page is accessed.

  • Operating system: The operating system of the machine from which the web page is accessed.

  • Browser: Browser used to access the web page.

Related Topics

  1. Monitoring Website Visitors
  2. Viewing Visitor History